Room Service Supervisor

Mt. Washington Pediatric Hospital; New Mexico; On-site; USD 25,000 - 39,000; Full time

Job summary

Mt. Washington Pediatric Hospital seeks an experienced In-Room Dining Supervisor to lead daily operations and deliver refined, personalized service in guestrooms.

The role coordinates order flow, staffing, beverage service, and equipment, while coaching staff on luxury service and guest privacy. Strong prior supervisory and upscale F&B experience are strongly preferred.

Qualifications

• Luxury hotel or fine-dining service experience preferred.
• Supervisory or lead experience is strongly preferred.
• Strong knowledge of refined food and beverage service and guest recovery.

Responsibilities

• Lead daily In-Room Dining operations and ensure refined service in guestrooms.
• Coordinate order flow, staff, beverage service, and equipment readiness during peak periods.
• Coach staff on luxury service sequences, upselling, and guest privacy.

Education

High School Diploma or GED

PPABC Liquor Certification

Must be at least 21 years of age

Job description

• Employee Type Full Time - Non Exempt
• Manage Others Yes

Contact information

• Phone [phone]
• Email [e-mail]

REPORTS TO: Food & Beverage Director

DEPARTMENT: Food & Beverage

FLSA STATUS: This is a Full Time, hourly; non-exempt position

JOB PURPOSE: Leads the daily In-Room Dining operation and ensures a refined, personalized dining experience is delivered consistently in guestrooms. The Supervisor coordinates order flow, culinary execution, staffing, beverage service, equipment readiness, guest recovery, and service standards while remaining visible and hands-on during peak periods.

ESSENTIAL FUNCTIONS:

• Lead daily operations, team deployment, order sequencing, and delivery timing to ensure accurate promised delivery times.
• Conduct pre-shift briefings covering resort occupancy, VIPs, dietary needs, menu changes, and service priorities.
• Coordinate with Culinary, Order-Taking, Housekeeping, Stewarding, Front Office, and Security to streamline workflow.
• Inspect rolling tables, trays, hot/cold boxes, glassware, and linens before and during service to maintain resort standards.
• Enforce refined in-room presentation, meal setup, beverage and wine service, and professional room departure.
• Maintain supply par levels, monitor equipment condition, and assign prompt hallway retrieval, sanitation, and reset.
• Coach staff on luxury service sequences, menu knowledge, suggestive selling, responsible alcohol service, and guest privacy.
• Assist with scheduling, attendance, training, shift checklists, inventory counts, requisitions, and opening/closing procedures.
• Review POS transactions, room charges, gratuities, voids, and shift documentation for accuracy and policy compliance.
• Resolve guest concerns immediately, take full ownership of service recovery, document incidents, and notify F&B leadership.
• Exemplify warm, discreet, and personalized luxury service using guest names, maintaining professional grooming, and protecting guest privacy.

• Other duties as assigned.
• Prior luxury hotel, fine-dining, room-service, or upscale F&B experience required; previous supervisory or lead experience strongly preferred.
• Strong knowledge of refined food and beverage service, wine and beer service, cocktails, allergens, dietary restrictions, and guest recovery.
• Ability to lead a team in a fast-paced environment while maintaining composure, discretion, and attention to detail.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED preferred
• Must follow safety precautions and requirements
• PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course
• Must be at least 21 years of age.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Ability to stand and walk for extended periods
• Safely push and maneuver loaded rolling tables; bend, reach and stoop.
• Lift/carry trays, beverage products, glassware, and service equipment consistent with property safety standards. (Up to 25 lbs. without assistance, over 50 lbs. with assistance)
• Availability may include mornings, evenings, weekends and holidays based on business levels.

DISCLAIMER STATEMENT: This job description lists the primary duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.