Front Desk Agent

Fairmont; Santa Monica (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Planet 21 CSR involvement

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica seeks a luxury Front Office Associate to greet guests, check in/out, and manage reservations with discretion. You will uphold the brand’s 5-star standards while assisting guests with information about hotel facilities and services.

Join a team that emphasizes personalized service, training through our academies, and opportunities for growth within a renowned hotel group. This on-site role requires flexible shifts to meet guest needs.

Qualifications

• Minimum of experience in Front Office operations in a luxury setting is preferred.
• Operational knowledge of Front Office Systems (Micros PMS) and MS Office (Word/Excel/PowerPoint).
• Proficient English language skills, with strong written and verbal communication.

Responsibilities

• Greet guests upon arrival with warmth and courtesy.
• Check in/out guests and update reservations and guest profiles.
• Assign rooms promptly while upholding luxury standards.
• Handle guest accounts and settle charges following cash handling policies.
• Provide information about hotel facilities and upsell rooms.
• Respond to guest issues and escalate when needed.
• Maintain guest privacy and confidentiality.
• Collaborate with other hotel departments.

Skills

Front Office operations

PMS systems (Micros)

MS Office (Word/Excel/PowerPoint)

English proficiency

Guest service

Tools

Micros PMS

Job description

• Compensation: USD 27.95 - USD 34.94 - hourly

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $27.95- $34.94per hour

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

Greet guests upon arrival with a warm and sincere welcome

Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards

Assistsguests according to Fairmont Hotels & Resorts Brand, LQA standards

Issue keys while ensuring utmost safety and confidentiality

Maintain and protect guest privacy and discretion

Settle guest accounts while ensuring all services standards are followed

Maintaina company issued bank and accurately report receipts daily, while adhering to company cash handling policies

Assistguests and answer inquiriesregardinghotel facilities in an informative and helpful way

Drive revenue through room upsells and cross-promotion of other hotel outlets

Builds strong rapport with support departments

Create reservations for guests who are at the desk or who call in after hours

Consistently offers professional,engagingand friendly service

Resolve guest issues and inquires, and escalation to Supervisor or Manager when appropriate

Other duties as assigned

Qualifications

Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays

Previousexperience in Front Office operations in a luxury setting an assetis preferred

An operational knowledge andproficiencyin Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint)

Proficiencyin Englishrequired, bilingual is an asset

Excellent written/verbal communication,coachingand interpersonal skills

Strong guest service orientation,utilizingempathy and creative thinking

Ability to work well under pressure

Thrives in a fast-paced environment

Desire to work as part of a large, diverse team

We are a dog-friendly property,the comfortabilityto work around animals and animal dander is necessary.

Frequent walking and standing during shift

May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Additional Information

All your information will be kept confidential according to EEO guidelines.