In Room Dining Server

Sonesta Hotels International Corporation; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking an In-Room Dining Server to deliver meals to guests in their rooms and provide the level of hospitality Sonesta is known for. You will set up and deliver orders, maintain cleanliness, and perform side duties while embodying the GUEST model and engaging with guests to anticipate their needs.

This role emphasizes passionate service, professional appearance, and teamwork with hotel colleagues to ensure seamless guest experiences across our properties.

Qualifications

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills.
• Appropriate professional appearance and demeanor.
• Louisiana Responsible Vendor's Permit and ServSafe Food Handler Certification required.

Responsibilities

• Timely, proper set-up/delivery of all in-room dining orders in accordance with Sonesta performance standards
• Conduct routine floor check
• Maintain cleanliness of all equipment and work areas
• Execute assigned side duties
• Deliver Passionate & Engaging Service to our Guests
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity

Skills

Guest service

Communication

Professional appearance

ServSafe certification

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.

Together We Thrive

-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The In Room Dining Server serves meals to guests in their rooms.

Job Description

Key Job Functions

• Timely, proper set-up/delivery of all in-room dining orders in accordance with Sonesta performance standards


• Conduct routine floor check


• Maintain cleanliness of all equipment and work areas


• Execute assigned side duties


• Deliver Passionate & Engaging Service to our Guests


• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations


• You will consistently deliver our GUEST model:
  
  
  
  • Greet or welcome everyone, warmly with a smile
  
  
  • Use eye and ear contact and guest's name
  
  
  • Establish/anticipate needs
  
  
  • Solve and own all requests/complaints
  
  
  • Thank everyone
  
  
  
  


• Build solid relationship with your Colleagues


• Treat colleagues with respect and dignity


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience


• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.


• Strong communication skills


• Appropriate professional appearance and demeanor


• Louisiana Responsible Vendor's Permit and ServSafe Food Handler Certification required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.