In Room Dining Server

Hilton Milwaukee City Center; Milwaukee (WI); On-site; USD 8,500 - 12,000; Part time

Benefits offered by this job

Free meal during shift

Room discounts at Hilton properties

Discounts at Marcus venues

Free parking

Movie passes

Career growth opportunities

Early wage access

Paid time off

Health insurance (after probation)

Job summary

The Hilton Milwaukee City Center in downtown Milwaukee is seeking a friendly, motivated Part Time Room Service/In Room Dining Server to deliver menu items to guest rooms in a professional and timely manner, ensuring total satisfaction. The role supports our renowned guest experience and ongoing commitment to exceptional service.

Employees enjoy benefits including free meals during shifts, room discounts at Hilton properties, free parking, and opportunities for career growth within Marcus Hotels

Qualifications

• No prior hospitality experience required.
• In-depth understanding of beverages and wines.
• Familiarity with menu items and their accompaniments.
• Proficient in English for customer communication.
• Able to lift and transport up to 50 lbs.
• Knowledge of room service operations and guest relations.
• Strong multitasking and time management.

Responsibilities

• Learn all menu items in food and beverage outlets and garnishments.
• Prepare trays and deliver to rooms.
• Maintain Marriott service standards and guest satisfaction.
• Check floors to retrieve trays and carts.
• Prepare and deliver guest amenities.
• Maintain cleanliness and sanitation of the Room Service area.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

English proficiency

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. The Hilton Milwaukee is looking for a friendly, motivated Part Time Room Service/ In Room Dining Server who will be responsible for delivering menu items directly to our guest's rooms in a professional and timely manner ensuring total satisfaction.

There's no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city's largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What will you be doing?

• Learn all menu items in food and beverage outlets and the proper garnishments to execute proper plate set-up.
• Prepare trays and deliver to rooms.
• Maintain complete guest satisfaction by maintaining Marriott service standards.
• Check floors to be sure all trays and carts are retrieved.
• Prepare and deliver guest amenities.
• Maintain all cleanliness and sanitation of Room Service area along with personal hygiene.

• Other duties as assigned.

  
  

What do you bring to the role?

• Knowledge of food, beverage, and service standards, no previous experience required.
• In-depth understanding of beverages and wines.
• Familiarity with all menu items and their accompaniments and ability to memorize and promote menu items effectively.
• Proficient in English for customer communication and understanding product instructions.
• Capable of lifting and transporting up to 50lbs.
• Knowledge of room service operations, staffing, and guest relations.
• Strong multitasking and time management skills to maintain service standards.

What's in it for you?

• Free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus restaurants, lounges, spas, golf and ski destinations
• Free parking
• "Two-for-one" movie passes at Marcus Theatres
• Career growth opportunities within Marcus Hotels & Resorts
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, EAP, and 401(k) with employer match
• And more!

Job Type: Part Time, Hourly, Union

Availability: Evening with weekend and holiday availability

Pay Rate: $7.46/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year legacy of service excellence. We are People Pleasing People, committed to creating extraordinary experiences for both guests and associates across our distinctive portfolio of hotels and resorts nationwide.

Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities.

Hilton Milwaukee is an Equal Opportunity Employer.