In-Room Dining Server

Four Seasons Hotels and Resorts; Chicago (IL); On-site; USD 26,000 - 42,000; Full time

Job summary

Four Seasons Hotel Chicago is looking for an In-Room Dining Server to join our Food and Beverage team. You will deliver exceptional guest experiences with a friendly, professional demeanor and strong attention to detail.

You will develop rapport with guests, coordinate with IRD staff, servers, cooks and managers to ensure timely and gracious service, describe menu features, answer questions, and maintain a courteous presence throughout shifts.

Qualifications

• Previous experience in food and beverage service preferred.
• Excellent guest interaction skills and professional appearance.
• Ability to multitask and work flexible shifts.

Responsibilities

• Greet guests and anticipate needs, delivering courteous service.
• Coordinate with IRD team to ensure smooth room service.
• Describe menu features and offerings to guests.

Skills

Guest service

Communication

Multitasking

Teamwork

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role:

We invite you to apply to join our Four Seasons Hotel Chicago team as a In-Room Dining Server. The In-Room Dining Server is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

What you will do:

The In-Room Dining Server is responsible for developing a rapport with guests. This individual will maintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees . Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.

What you bring:

• Participate in pre-shift meetings for daily updates and continuous knowledge development.
• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Perform tasks and projects as delegated by the leadership team.
• Execute and facilitate service in cooperation with room service coordinator, other servers, cooks, chefs, stewards, and managers.
• Facilitates communication between FOH & BOH.
• Ensures guests receive responsive, professional and gracious service at all times.
• Develops rapport with guests.
• Describe menu features as needed (including changes and additions).
• Answer any food and beverage related question in regards to the menu offerings.
• Liaise with coordinator to ensure communication at all times.