In Room Dining Coordinator

Four Seasons; Chicago (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employee culture

Learning & development

Paid time off

401(k) matching

Diversity & engagement

Dry cleaning & meals

Job summary

Four Seasons Chicago is seeking an In Room Dining Coordinator to deliver exceptional service in a luxury setting. You will build rapport with guests, coordinate with IRD staff, and ensure timely, accurate delivery of menu items and amenities.

We value attention to detail, teamwork, and a proactive approach to guest needs, with opportunities to grow within our renowned luxury hospitality brand.

Qualifications

• 1 year of hotel experience preferred, especially in a luxury environment.
• High level of attention to detail and a strong work ethic.

Responsibilities

• Participate in pre-shift meetings for daily updates and knowledge development.
• Maintain a friendly, courteous and professional demeanor with guests, patrons and colleagues.
• Execute and facilitate service in cooperation with IRD coordinators, servers, cooks, chefs, stewards, and managers.
• Ensure guests receive responsive, professional and gracious service at all times.
• Describe all menu features and allergens, upsell guest orders, and liaise with FOH & BOH.

Skills

Attention to detail

Strong work ethic

Multitasking

Team player

Electronic systems

Flexible assignments

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role

The In Room Dining Coordinator is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. The In-Room Dining Coordinator is responsible for developing a rapport with guests. This individual will maintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees. Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.

What you will do

• Participate in pre-shift meetings for daily updates and continuous knowledge development.
• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Perform tasks and projects as delegated by the leadership team.
• Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers.
• Facilitates communication between FOH & BOH.
• Ensures guests receive responsive, professional and gracious service at all times.
• Develops rapport with guests.
• Describe all menu features (including changes and additions).
• Answer any food and beverage related question in regards to the menu offerings and allergens.
• Use suggestive selling to upsell guest orders.
• Liaise with servers & kitchen to ensure communication at all times.
• Understand the order received from guest and communicate it thoroughly to service team.
• Assist chef in expediting food.
• Ensure that all food products are consistently prepared and served according to the standards.
• Plate & prepare small food items and accompaniments.
• Collect guest dishes upon meal completion, including breakdown and cleaning of table.
• Deliver guestroom amenities in a timely and efficient manner.
• Deliver, stock and re-stock private bars.
• Deliver miscellaneous items as requested (ice buckets, plate ware, glassware, silverware, condiments, etc.).
• Ensure timely delivery of spa related orders.
• Maintain a clean and safe environment at all times (including hot boxes, carts, guestroom floors and landings).
• Ensure timely delivery of all orders.

What you will bring

• 1 year of hotel experience preferred, especially in a luxury environment
• We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.
• Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.

What we offer

• Compensation: $25.65- $27.15 per hour
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft
• Competitive wages and Paid Time Off benefits
• 401(k) Retirement Plan and Employer Matching Program (eligibility based on hours worked)
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!