In-Room Dining Server

Four Seasons; Chicago (IL); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Tips included

Employee culture

Learning and development programs

Medical, Dental, Vision and Retirement

Paid Time Off & Holiday Pay

401(k) employer matching

Job summary

The Four Seasons Hotel Chicago invites you to apply for the In-Room Dining Server position within our Food and Beverage team. You will develop rapport with guests, provide courteous, professional service, and coordinate with room service staff to ensure timely delivery of orders.

We value attention to detail, a team player mindset, and comfort with electronic systems. You’ll handle guest requests, assist chefs and servers, and maintain a clean, safe environment while delivering a memorable

Qualifications

• Attention to detail and a strong work ethic are essential.
• Ability to maintain a friendly, courteous and professional demeanor with guests and colleagues.
• Comfort with electronic systems and willingness to take assignments as needed to promote teamwork.

Responsibilities

• Develop rapport with guests and maintain a courteous, professional demeanor in all dealings.
• Execute and facilitate service in coordination with IRD coordinators, servers, cooks, chefs, stewards, and managers.
• Ensure guests receive responsive, professional and gracious service at all times.
• Be a willing team player, comfortable with electronic systems and able to take on assignments as needed.
• Take guests' orders in the absence of a coordinator.
• Plate and prepare small food items and accompaniments.
• Deliver guestroom amenities promptly and efficiently.
• Deliver, stock and restock private bars.

Skills

Attention to detail

Strong work ethic

Team player

Guest service

Tools

Electronic systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role:

We invite you to apply to join our Four Seasons Hotel Chicago team as a In-Room Dining Server. The In-Room Dining Server is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

What you will do:

The In-Room Dining Server is responsible for developing a rapport with guests. This individual will m aintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees . Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.

What you bring:

• Participate in pre-shift meetings for daily updates and continuous knowledge development.
• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Perform tasks and projects as delegated by the leadership team.
• Execute and facilitate service in cooperation with room service coordinator, other servers, cooks, chefs, stewards, and managers.
• Facilitates communication between FOH & BOH.
• Ensures guests receive responsive, professional and gracious service at all times.
• Develops rapport with guests.
• Describe menu features as needed (including changes and additions).
• Answer any food and beverage related question in regards to the menu offerings.
• Liaise with coordinator to ensure communication at all times.
• Understand the order taken by coordinator and any changes in the menu, dietary restrictions, food allergies, etc.
• Assist chef in expediting food.
• Ensure that all food products are consistently prepared and served according to the standards.
• Maintain a clean and safe environment at all times (including hot boxes, carts, guestroom floors and landings).
• Take guests order in the absence of a coordinator.
• Plate & prepare small food items and accompaniments.
• Collect guest dishes upon meal completion, including breakdown and cleaning of table.
• Deliver guestroom amenities in a timely and efficient manner.
• Deliver, stock and re-stock private bars.
• Deliver miscellaneous items as requested (ice buckets, plate ware, glassware, silverware, condiments, etc.)
• Ensure timely delivery of spa related orders.
• Set-up, breakdown and execution of boardroom events and BEOs (Including internal events, one-on-one meetings, in-suite dinner, office events, etc.)

What we offer:

• Compensation: $13.00 - $14.20 per hour + tips
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and dive