In Room Dining Server

Omni Boston Hotel at the Seaport; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Food Runner to join their team in a vibrant environment. This role is crucial in delivering exceptional food and beverage service, ensuring guests enjoy a memorable experience. The ideal candidate will thrive in a fast-paced setting, showcasing excellent customer service skills and a positive attitude. With a focus on creativity and teamwork, you'll contribute to a culture that values fun and inclusion. If you're passionate about hospitality and eager to grow in your career, this opportunity is perfect for you.

Benefits

Complimentary Meals

Discounted Associate Rates

Fun and Inclusive Culture

Growth Opportunities

Qualifications

• 1+ years of food/beverage service experience preferred.
• Knowledge of food and beverage service and good communication skills.

Responsibilities

• Provide prompt food and beverage service in In Room Dining.
• Greet guests and take orders with a positive attitude.
• Maintain cleanliness and complete closing duties.

Skills

Customer Service

Food and Beverage Service

Verbal Communication

Upselling Skills

Ability to Work Under Pressure

Self-Motivation

Education

Serve Safe Certification

TIPS Certification

Tools

MICROS

POS Systems

Job description

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

The Food Runner is responsible for providing consistent, efficient, personalized and prompt food and beverage service in our In Room Dining while ensuring that Omni Hotel & Resort standards are met at all times.

Responsibilities

• Greet guests when entering the rooms with a pleasant smile and superior customer service.
• Set up according to type of event and service standards.
• Take orders and answer questions/offer suggestions on menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Complete closing duties.

Qualifications

• 1+ years of food/beverage service preferred.
• Knowledge of food and beverage service.
• Good verbal and written skills.
• Knowledge of Micros preferred.
• Ability to work well under pressure.
• Good up-selling skills.
• Self-motivated, flexible and reliable.
• Honest and dependable.
• Great customer service and a positive attitude.
• Ability to become TIPS certified.
• Computer literacy to include Micros, POS systems.
• Serve Safe certified | Unexpired TIPS required.

Perks and Benefits

• A culture of fun, inclusion, and growth.
• Complimentary meals.
• Performance-driven, ALL-IN culture.
• Discounted associate rates at Omni properties nationwide.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].