Part Time In-Room Dining Server

Mandarin Oriental Hotel Group Limited; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join an esteemed luxury hotel as a Part Time In-Room Dining Server, where you'll provide exceptional service to guests in a vibrant team environment. This role involves delivering and setting up in-room dining orders while ensuring guest satisfaction through personalized service and detailed recommendations. You will thrive in a dynamic atmosphere, working alongside dedicated colleagues who share a commitment to excellence. Embrace the opportunity to grow within a prestigious establishment that values your contributions and offers unique benefits, including competitive pay, wellness programs, and the chance to enjoy stays at luxurious properties worldwide.

Benefits

Meals served while on duty

Discounted colleague parking

Health benefits

Retirement plans

Learning & Development programs

MOstay program for complimentary nights

Qualifications

• Minimum 2 years experience in a similar role in luxury hotel.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Deliver in-room dining orders and ensure guest satisfaction.
• Maintain knowledge of food and beverage offerings for upselling.
• Assist guests courteously and efficiently with their requests.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Time Management

Education

High School Diploma

Job description

Mandarin Oriental, Boston is looking for a Part Time Server to join our In-Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the In-Room Dining Department, the Part Time In-Room Dining Server is responsible for the intake of all guest in-room dining inquiries and orders; providing a personalized dining experience by providing detailed recommendations, processing orders, and coordinating the set up and delivery to guests. The Part Time In-Room Dining Server reports to the In-Room Dining Manager.

As Part Time In-Room Dining Server, you will be responsible for the following duties:

1. Deliver in room dining order to the guests within the quoted time.
2. Set up the dining table and/or tray accurately and in a timely manner.
3. Verify guest satisfaction before leaving the room.
4. Check accuracy of order before delivering.
5. Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails.
6. Do all side work and preparation of equipment for the continuation of the operation.
7. Make sure that all silver and glasses are wiped and spotless.
8. Make sure that all product served are accounted for on the final bill before presenting it.
9. Anticipate guest needs.
10. Provide excellent service to all guests.
11. Assist guests courteously and efficiently, providing service for any guest’s request.
12. Attend daily pre-meal/communication meeting.
13. Attend monthly department meeting.
14. Assist order taker when necessary.
15. Pick up trays and trolleys in a timely manner.

As Part Time In-Room Dining Server, we expect from you:

1. Have a minimum of 2 years of experience in a similar position in a luxury hotel property.
2. Reading, writing and oral proficiency in the English language.
3. Willing to work a flexible schedule and holidays.
4. Be a self-motivator and motivator of others.
5. Must be able to work in a high pace and dynamic operation.
6. Be able to work together with other colleagues.
7. Have a pleasant, friendly and helpful manner.
8. Maintain a clean and healthy personal hygiene and grooming.
9. Work in a safe, prudent and organized manner.
10. Have the ability to handle multiple tasks at one time.
11. Have excellent communication and organization skills.
12. Be able to consistently delight and satisfy our guests.

Our commitment to you:

1. Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
2. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
3. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
4. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

1. A competitive salary and benefits packages.
2. Meals served while on duty.
3. Discounted colleague parking available.

Equal Employer Opportunity Statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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