In-Room Dining Order Taker (Part Time) - Pendry Chicago

Montage International; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Ongoing community outreach events

Associates’ events throughout the year

401 k retirement plan with company {**

Hotel Discounts

Job summary

Pendry Chicago is seeking a Telephone Sales Agent to take guest orders by phone or digital platforms, describe menu items, and coordinate with the kitchen to ensure timely service.

You will be empowered to upsell, assist with guest inquiries, and deliver memorable experiences while maintaining accurate records in a fast-paced hotel setting.

Qualifications

• Experience in food and beverage service preferred.
• Excellent customer service and communication skills.
• Ability to handle multiple guest requests with accuracy.

Responsibilities

• Supports In-Room Dining by answering calls and taking guest orders.
• Provide menu recommendations and address dietary questions.
• Enter orders into POS and record special requests accurately.
• Coordinate with kitchen for timely preparation and delivery.
• Upsell menu items and promotions to enhance guest experience.
• Process payments including cash, credit and room charges.
• Assist with emails, ordering supplies, and office organization.
• Close out cash banks as needed and maintain data/filing.

Skills

Order taking

Guest service

Team collaboration

Communication

Attention to detail

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Telephone Sales Agent

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry Chicago, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry Chicago is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Leadership

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
• Assist with keeping the office clean and organized
• Close out cash banks and pay out servers as needed
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You enjoy order taking and assisting others
• You have a passion for the food and beverage industry
• You are personable and engaging
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• Food and beverage experience, a plus

You will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Associates’ events throughout the year
• 401 [k] retirement plan with company matching
• Hotel Discounts

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

At Pendry Chicago, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay range for In-Room Dining Order Taker is $23.50-24.00 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

• 401[k] retirement plan with company matching
• Paid Time Off (Sick Time)
• hotel discounts

In the United States we are proud to be a EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.