In-Room Dining Server | Full-time

Montage International; Baltimore (MD); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Ongoing community outreach events

Hotel discounts

Associates’ events throughout the year

Healthcare benefits

401k retirement plan with company mirr

Job summary

Montage International is seeking a Server for In-Room Dining at its luxury hotel in Baltimore. The role focuses on delivering exceptional guest experiences, assisting with menu selections, and accurate order taking while maintaining high service standards.

You will engage with guests, promote menu items, and work as part of a team to ensure timely service. A flexible schedule and hotel experience are valued, with benefits and growth opportunities offered.

Qualifications

• One year minimum of experience in food and beverage operations.
• Ability to work a flexible schedule, including weekends and holidays.
• Luxury hotel experience, a plus.
• Strong guest service and upselling skills.
• Good communication skills.

Responsibilities

• Ensure food and beverages are being served in a professional and timely manner.
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of service with the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

Skills

Communication

Guest engagement

Teamwork

Learning mindset

Micros POS

Tools

Micros POS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

At Pendry, It’s All Because of YOU!

Server - In-Room Dining

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey

• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of servicewith the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

About You

• You are passionate about spirits, wine, and food
• You are personable and love engaging with guests
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule, including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• One year minimum of experience in food and beverage operations, a plus
• Prior micros or other systems experience, a plus
• Luxury hotel experience, a plus

You Will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Hotel discounts
• Associates’ events throughout the year
• Healthcare benefits
• 401k retirement plan with company matching

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The pay scale for the In Room Dining Server position is $10.50 per hour. This pay scale reflects the base hourly wage and does not include incentive pay such as commissions, piece rates, gratuities, or similar forms of compensation that Montage may reasonably expect to pay for the position.