Guest Service Agent

The Roosevelt Hotel; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental and Voluntary Insurance

Flexible Spending Account (FSA)

401(k)

Employee Assistance Program (EAP)

Free Team Member Meals

Discounted Parking

Discounts at property outlets

Paid Time Off (PTO)

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a friendly Guest Service Agent to ensure seamless check-in/out and deliver memorable hospitality experiences. You will greet guests, verify details, issue keys, and provide welcome materials.

The role emphasizes up-selling hotel amenities and sharing local knowledge to enhance stays. Ideal candidates bring a passion for hospitality and strong guest-service skills to thrive in a fast-paced, on-site environment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Roosevelt Team Member Benefits

Job Identification

215518

Job Category

Guest Services, Operations, and Front Office

Job Schedule

Full time

Locations

The Roosevelt New Orleans, A Waldorf Astoria Hotel

(On-site)

Salary

16.00

Equal Opportunity Employer

EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a Guest Service Agent, youre not just ensuring a seamless check-in and check-out process - youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s What You’ll Do During a Typical Day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Roosevelt Team Member Benefits

• Medical and Vision Insurance: Blue Cross Blue Shield of Louisiana*
• Dental and Voluntary Insurance: SunLife*
• Flexible Spending Account (FSA): Through WEX
• 401(k): Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP): ComPsych
• Free Team Member Meals
• Discounted Parking
• Discounts at property outlets: Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time f r what matters most
• Health and welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for whats next

Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore Careers Blog to see why were more than a great place to staywere a great place to work.