In-Room Dining Manager — Elevate Luxury Guest Experience

Loews Hotels; Virginia (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursements

Team member hotel rates

Job summary

Loews Arlington Hotel is seeking a dedicated In-Room Dining Manager to lead a dynamic team and deliver premium guest experiences. You will oversee all in-room dining operations, coordinate with culinary partners, and ensure timely, precise service for every guest.

You will drive revenue through upselling, maintain high standards of quality and hygiene, and mentor staff to foster excellence in a fast-paced environment.

Qualifications

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills.
• High school diploma preferred.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

In-Room Dining Leadership

Guest Service

Education

High school diploma

Tools

POS systems

Financial reporting tools

Job description

Loews Arlington Hotel is seeking a dedicated In-Room Dining Manager to lead a dynamic team and deliver premium guest experiences. You will oversee all in-room dining operations, coordinate with culinary partners, and ensure timely, precise service for every guest.

You will drive revenue through upselling, maintain high standards of quality and hygiene, and mentor staff to foster excellence in a fast-paced environment.