In Room Dining Coordinator - Part time

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 35,000 - 50,000; Part time

Benefits offered by this job

Medical, Dental, Life Insurance

401(k)

Paid time off

Training and development opportunities

Employee Travel Program

Free Dry Cleaning for Employee Uniform

Free Employee Meal

Job summary

Four Seasons Hotels and Resorts in Maui seeks an In Room Dining Coordinator to deliver exceptional guest experiences. You will take in-room dining orders, relay requests to the kitchen, coordinate delivery to guestrooms, and ensure orders align with Four Seasons standards.

This role requires attention to detail and a courteous, accurate communication style. The position is part-time, with shifts including evenings, weekends and holidays.

Qualifications

• Takes guest in-room dining orders and communicates special requests to the kitchen.
• Coordinates delivery of items to guestrooms according to Four Seasons standards.
• Maintains courteous and accurate telephone etiquette while processing guest orders.

Responsibilities

• Answer guest in-room dining orders by telephone with courteous, efficient etiquette.
• Communicate guest orders and special needs to the kitchen using the hotel’s POS system; verify orders against original guest request.
• Coordinate timely delivery to guestrooms and ensure accurate guest charges and gratuities.

Skills

Telephone communication

Maui Liquor Card

Tuberculosis Clearance

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

In Room Dining Coordinator

Take guest in-room dining orders, communicate special requests to the kitchen, coordinate delivery of all orders according to Four Seasons Standards, prepare, organize, and follow through with all guest amenities. This role is part of the Food & Beverage Division, reporting to the In Room Dining Management Team. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

What You Will Bring

• Ability to communicate in a professional and accurate manner via telephone.
• Maui Liquor Card
• Tuberculosis Clearance

What To Expect

• Part time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Hourly Rate: $31.12
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal