In Room Dining Coordinator

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Training opportunities

Free hotel stays

Dry cleaning

Employee meals

Parking

Job summary

Four Seasons Hotels and Resorts in Surfside, Florida is seeking an In-Room Dining Coordinator to deliver exceptional knowledge of the food and beverage menu, answer guest calls with courteous etiquette, and describe items with vivid details.

You will coordinate guest orders through the POS, verify accuracy against the original order, oversee timely delivery to guestrooms, and ensure correct billing and tip recording, while upholding Four Seasons standards and guest satisfaction.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• The ability to communicate professionally and accurately via telephone.
• High school education or equivalent experience.
• Minimum one-year food & beverage service or related work.

Responsibilities

• Communicate guest orders, including any special needs or requests, to the kitchen through the hotel’s POS system.
• Verify completed kitchen orders against the guest’s original order to ensure accuracy.
• Coordinate timely delivery of orders to guestrooms with In-Room Dining Servers while maintaining food quality standards.
• Accurately close guest checks and process billing transactions.
• Record guest charges and gratuities correctly and in accordance with hotel procedures.

Skills

English proficiency

Telephone communication

F&B service experience

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The In-Room Dining Coordinator is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

What you will do:

• Communicate guest orders, including any special needs or requests, to the kitchen through the hotel’s point-of-sale (POS) system.
• Verify completed kitchen orders against the guest’s original order to ensure accuracy.
• Coordinate timely delivery of orders to guestrooms with In-Room Dining Servers while maintaining food quality standards.
• Accurately close guest checks and process billing transactions.
• Record guest charges and gratuities correctly and in accordance with hotel procedures.

What you bring:

• Excellent reading, writing and oral proficiency in the English language.
• The ability to communicate professionally and accurately via telephone.
• High school education or equivalent experience.
• Minimum one-year food & beverage service or related work.

What we offer:

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours:

Full Time (early mornings. days, evenings, weekends and holidays)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Aff…??? ??? To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal