In Room Dining Coordinator

Four Seasons Hotels and Resorts; Boston (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Hourly Rate $32.16

ZERO-COST Medical, Dental and Vision

Matched 401(k) Retirement Plan

Employee Travel program

Complimentary daily Employee Meals

Discounted Parking and Public Transit

Complimentary Uniform Laundry

Robust Time Off Plan

Job summary

Four Seasons Hotels and Resorts in Boston is seeking an In Room Dining Coordinator to join our Food & Beverage team. You will handle guest calls, describe menu items, and relay orders to the kitchen for timely room-service delivery, maintaining premium service standards.

Requirements include a High School education or equivalent, at least 1 year in food service, excellent English communication, and a positive, learnable attitude. Applicants must be eligible to work in the United States.

Qualifications

• Speaking, writing and reading English is required.
• Minimum 1-year food service or related work.
• Positive attitude and willingness to learn is a must.

Responsibilities

• Answer telephone with courteous, efficient etiquette and process orders per Four Seasons standards.
• Communicate guest orders to the kitchen and coordinate delivery to guestrooms.
• Anticipate guest needs, ascertain satisfaction, and respond to concerns and requests.
• Coordinate amenity deliveries and ensure prompt, accurate service.
• Ability to work weekends, nights and holidays.

Skills

English language

Education

High School education or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston’s most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Food & Beverage team as an In Room Dining Coordinator!

Responsibilities Include (but are not limited to):

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Ability to work, weekend, nights and holidays.

Preferred Qualifications and Skills:

• High School education or equivalent experience.
• Minimum 1-year food service or related work.
• Speaking, writing and reading English is required.
• Positive attitude and willing to learn is must.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you’ll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you’re looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we’d love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Seasons Employees enjoy:

• Hourly Rate: $32.16
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee MealsDISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Uniform Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

Four Seasons is an Equal Opportunity, Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.