In-Room Dining Concierge – Luxury Hotel Experience

Auberge-Collection; Fort Worth (TX); On-site; USD 21,000 - 33,000; Full time

Job summary

Auberge Collection's Bowie House in Fort Worth is seeking an In-Room Dining Server to ensure an outstanding in-room dining experience for guests. You will take and deliver orders, maintain beverage and menu knowledge, and support clean, safe service in guest rooms.

Requirements include a minimum of one year in customer service or hospitality, ability to work weekends/holidays, and the ability to obtain required state certifications.

Qualifications

• Minimum of one year experience in customer service or the foodservice/hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
• Ability to lift 30lbs

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required
• Operate, maintain, and properly clean all restaurant equipment and fittings
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
• Check quality and expiration of all items; discard and replace according to established procedures.

Skills

Customer service

Hospitality

Job description

Auberge Collection's Bowie House in Fort Worth is seeking an In-Room Dining Server to ensure an outstanding in-room dining experience for guests. You will take and deliver orders, maintain beverage and menu knowledge, and support clean, safe service in guest rooms.

Requirements include a minimum of one year in customer service or hospitality, ability to work weekends/holidays, and the ability to obtain required state certifications.