In-Room Dining Concierge

Seneca Niagara Falls Gaming Corporation; United States; Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Seneca Niagara Falls Gaming Corporation seeks a Room Service Receptionist to deliver an exceptional in-room dining experience. You will handle multi-line calls, assist guests with menus and requests, and coordinate with room service staff for seamless service.

The role requires 18+ years, strong English skills, and the ability to thrive in a fast-paced, noisy environment. Training and adherence to company policies are essential.

Qualifikationen

• Must be 18 years or older upon employment.
• High school diploma or equivalent is preferred.
• Ability to communicate in English.
• Must be able to work in a fast pace, busy and noisy environment.
• Six (6) months previous office experience with answering phones and coordinating customer service needs within a specific time frame.
• Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.

Aufgaben

• Answer all incoming room service calls with professional manner before the 3rd ring.
• Assist guests with any questions regarding room service menus.
• Direct guest issues to appropriate management for immediate guest recovery.
• Notify shift manager of additional guest needs.
• Coordinate door hangers with shift managers for overnight turnaround.
• Maintain understanding of all policy regarding information security and comply with policies.
• Provide exceptional customer service and maintain a professional environment.
• Meet attendance guidelines and follow company policies.

Kenntnisse

Guest relations

Phone handling

English proficiency

Time management

Customer service

Ausbildung

High school diploma

Jobbeschreibung

Seneca Niagara Falls Gaming Corporation seeks a Room Service Receptionist to deliver an exceptional in-room dining experience. You will handle multi-line calls, assist guests with menus and requests, and coordinate with room service staff for seamless service.

The role requires 18+ years, strong English skills, and the ability to thrive in a fast-paced, noisy environment. Training and adherence to company policies are essential.