In-Room Dining Concierge

Hilton; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health support

Generous PTO

Health plans

Retirement plans

Job summary

Waldorf Astoria New York is seeking an In-Room Dining Order Taker to deliver the light and warmth of hospitality in a luxury setting. You’ll handle Room Service calls, take orders with care, and input them into the POS system accurately to ensure a flawless guest experience.

You’ll learn the menu, upsell offerings, and reconcile checks while upholding the standards of True Waldorf Service. This full-time role requires flexibility, teamwork, and a passion for exceptional guest service in a iconic

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors — attention to detail is key
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Job description

Waldorf Astoria New York is seeking an In-Room Dining Order Taker to deliver the light and warmth of hospitality in a luxury setting. You’ll handle Room Service calls, take orders with care, and input them into the POS system accurately to ensure a flawless guest experience.

You’ll learn the menu, upsell offerings, and reconcile checks while upholding the standards of True Waldorf Service. This full-time role requires flexibility, teamwork, and a passion for exceptional guest service in a iconic