In-Room Dining Concierge

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Room Service Receptionist to deliver an enjoyable in-room dining experience. You will handle multi-line calls, coordinate with staff, and relay guest issues to management with a professional demeanor.

The role requires English communication, readiness for a fast-paced environment, and adherence to policies. Training and shift coverage are part of the duties, with a negotiable starting rate of $16.00 per hour and a 24-hour scheduling pattern.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Ability to communicate in English.
• Able to work in a fast-paced, busy and noisy environment.
• Six (6) months previous office experience with answering phones and coordinating customer service.

Responsibilities

• Report to work station as scheduled and on time.
• Complete the shift and check schedule for next shift.
• Professionally answer all incoming room service calls before the 3rd ring.
• Assist guests with questions regarding room service menus.
• Direct guest issues to appropriate management for immediate recovery.
• Notify shift manager of additional guest needs and coordinate accordingly.
• Coordinate door hangers with shift managers for overnight turnaround.
• Maintain understanding of information security policies and procedures.
• Provide exceptional customer service to all patrons in a friendly and professional manner.
• Meet attendance guidelines and adhere to policies.
• Complete required training within nine months of employment.
• Attend necessary meetings.
• Hours are determined by a 24-hour schedule.

Skills

Communication skills

Customer service

Phone etiquette

Guest needs awareness

Education

High school diploma or equivalent

Job description

Seneca Gaming Corporation is seeking a Room Service Receptionist to deliver an enjoyable in-room dining experience. You will handle multi-line calls, coordinate with staff, and relay guest issues to management with a professional demeanor.

The role requires English communication, readiness for a fast-paced environment, and adherence to policies. Training and shift coverage are part of the duties, with a negotiable starting rate of $16.00 per hour and a 24-hour scheduling pattern.