In Room Dining Server (Part-Time)

Fairmont Hotels & Resorts; Long Beach (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Discounted hotel rooms and F&B rates

Learning programs and career growth

Global opportunities

Job summary

Fairmont Breakers is Long Beach's premier luxury hotel offering 185 boutique rooms, a rooftop pool, spa, and several dining venues. The In Room Dining Server role involves selling, delivering, and accounting for In-Room Dining orders, ensuring top-notch service and adherence to Fairmont standards.

Responsibilities include delivering orders to guest rooms and public spaces, maintaining service stations, and upholding Forbes 5 Stars standards, while providing a courteous guest experience.

Qualifications

• Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution.
• Speak, write and read English at an advanced level.
• Must be able to obtain Food Handler Certification.
• Must be able to obtain TIPs or Alcohol Safety Certification.

Responsibilities

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
• Provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Set up, break down and reset the In-Room Dining service station.
• Deliver orders, requests, and amenities in a timely manner to the correct rooms.
• Follow all hotel standards and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance.

Skills

Guest service

Communication

Attention to detail

Teamwork

Flexible hours

Professional appearance

Multitasking

English fluency

Cash handling

Education

High school diploma or equivalent

Job description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Summary

Job Description

The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

ESSENTIAL DUTIES and RESPONSIBILITES

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
• Adhere to company policy and procedures, as stated in the company Handbook
• Consistently offer professional, friendly and engaging service
• Provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Set up, break down and reset the In-Room Dining service station
• Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
• Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
• Deliver orders, requests, and amenities in a timely manner to the correct rooms.
• Correctly set up trays and carts to be delivered according to the guests’ requests
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Pick up and remove dirty trays and tray tables from guest rooms and guest floors
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Participate actively in the resolution of guest concerns.
• Complete any necessary opening and closing paperwork and side work duties as required
• Complete inventory and requisition forms
• Control costs and waste
• Work well with others as a team
• Prepare food and beverage as per guidelines
• Follow cash handling policies and procedures
• Assist in filling in at other F&B areas and/or outlets as needed
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Qualifications

QUALIFICATIONS

• Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution
• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Display a confident and professional appearance at all times and always meet company grooming standards
• Demonstrate strong attention to detail and ability to meet deadlines
• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
• Show eagerness and capacity to learn
• Able to work flexible hours, weekends, and holidays EDUCATION and/or EXPERIENCE
• High school diploma or equivalent LANGUAGE SKILLS
• Speak, write and read English at an advanced level
• Clearly and concisely communicate ideas to others MATHEMATICAL SKILLS
• Basic math – adding, subtracting, division
• Cash handling experience REASONING ABILITY
• Communication skills are critical. Must be able to communicate clearly and listen attentively to Management, other Heartists and guests.
• Able to use good judgment where guests and employees are concerned CERTIFICATES, LICENSES, REGISTRATIONS
• Must be able to obtain Food Handler Certification
• Must be able to obtain TIPs or Alcohol Safety Certification
• Able to walk throughout the hotel, stand, and exert well -paced mobility for periods of up to 8 hours in length
• Able to bend, kneel, and stoop to perform various tasks
• Able to lift frequently, carry trays and other objects up to 50 pounds, including pulling and pushing rolling tables
• Able to move quickly and efficiently

Additional Information

• Rate of pay: $26.50 per hour plus tips
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.