In Room Dining Attendant / Food Runner

The Crescent Hotels Group; Cleveland (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a renowned hotel where you will play a crucial role in enhancing the guest dining experience. As an In-Room Dining Attendant, you will provide exceptional service by delivering meals directly to guests and ensuring their satisfaction. This position requires a positive attitude, excellent communication skills, and the ability to work efficiently in a fast-paced environment. If you are passionate about hospitality and enjoy making guests feel welcome, this opportunity is perfect for you. Become a part of a supportive team that values professionalism and integrity while serving guests with a smile.

Qualifications

• Must be at least 18 years of age.
• Prior experience in food service or hospitality preferred.
• Ability to lift trays or items up to 30 lbs.

Responsibilities

• Provide prompt and courteous in-room dining service.
• Manage guest orders accurately using the Micros POS system.
• Deliver food orders professionally and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma

Tools

Micros POS

Job description

Description

Position Overview:

The In-Room Dining Attendant / Food Runner plays an essential role in the guest dining experience at Hotel Cleveland. This position is responsible for providing prompt, courteous, and high-quality service by delivering in-room dining (IRD) orders, assisting with restaurant operations, and supporting the culinary team. The ideal candidate will be highly organized, guest-focused, and able to work effectively in a fast-paced environment while maintaining a professional demeanor and a warm, welcoming attitude.

Guest Service & Communication

• Provide genuine hospitality and a warm welcome to all guests by greeting them with a smile and positive attitude.

• Ensure a high level of personalized service by maintaining friendly and professional interactions with guests throughout the IRD process.

• Take guest orders for in-room dining via phone using the approved BSA script and service standards.

• Answer guest questions about menu items and make recommendations when appropriate.

Order Management

• Accurately input all in-room dining orders into the Micros POS system, ensuring modifications and special requests are clearly noted.

• Print and review guest checks for accuracy prior to preparing or delivering orders.

• Communicate efficiently with the culinary team to confirm proper and timely food preparation.

Delivery & Service Execution

• Package and organize IRD orders neatly and securely, following all sanitation and quality control standards.

• Deliver orders promptly and professionally to guest rooms, presenting food in an appealing manner and confirming order accuracy with the guest.

• Follow all scripting and presentation guidelines as outlined in the BSA and hotel standards.

Post-Service Duties

• Close out checks in Micros accurately and ensure proper collection of payments or charges to the room.

• Follow up as needed with guests to ensure satisfaction and provide any additional assistance.

• Retrieve used trays and IRD trash from guest rooms and hallways, ensuring timely and discreet service.

Station & Inventory Maintenance

• Restock and organize all in-room dining supplies, including to-go containers, condiments, and service ware.

• Maintain cleanliness and organization of the IRD station at all times, including inventory checks and restocking.

• Report inventory needs or shortages to management promptly.

Restaurant Support

• Assist in running food to tables in the restaurant as needed, ensuring prompt and accurate delivery.

• Bus tables and support side work to maintain a clean and efficient dining environment.

• Collaborate with team members to ensure smooth service across all dining areas.

Teamwork & Professionalism

• Maintain open and consistent communication with fellow team members, supervisors, and culinary staff.

• Attend team meetings and training sessions as required.

• Uphold hotel grooming and uniform standards, and consistently represent the Hotel Cleveland brand with professionalism and integrity.

Qualifications:

• Must be at least 18 years of age.

• Prior experience in food service, hospitality, or other guest-facing roles preferred.

• Strong communication and interpersonal skills with a positive, team-oriented attitude.

• Ability to multitask and stay organized in a fast-paced environment.

• Must be able to stand and walk for extended periods and lift trays or items up to 30 lbs.

• Familiarity with Micros POS or similar point-of-sale systems is a plus.

• Flexible schedule with availability to work evenings, weekends, and holidays as needed.

• Commitment to delivering excellent guest service and maintaining a professional appearance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts