In-Person Customer Success Specialist (Bath, PA)

Brandshopper; Bath (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO and sick leave

Life insurance $15,000

IRA matching

Employee discounts

Job summary

Brandshopper, a rapidly growing ecommerce company, seeks a customer service representative to be the face of the brand. You will handle inquiries across phone, email, and live chat, delivering an exceptional experience and guiding customers to resolution.

You will collaborate with other departments to ensure satisfaction, use CRM tools, and maintain accurate records. In-person role with weekday hours and opportunities for growth within Brandshopper.

Qualifications

• Prior experience in a customer-facing role preferred but not required.
• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
• High school diploma or GED required; additional education or training is a bonus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and elevate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.
• Cigar knowledge is a plus
• Monday to Friday 9:00-5:30 PM
• Monday to Friday 10:30-7:00 PM

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

CRM familiarity

Attention to detail

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

Brandshopper, a rapidly growing ecommerce company, seeks a customer service representative to be the face of the brand. You will handle inquiries across phone, email, and live chat, delivering an exceptional experience and guiding customers to resolution.

You will collaborate with other departments to ensure satisfaction, use CRM tools, and maintain accurate records. In-person role with weekday hours and opportunities for growth within Brandshopper.