In-Person Customer Experience Specialist

Brandshopper; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO & sick leave

IRA matching

Employee discounts

Job summary

Brandshopper is seeking a customer service representative for an in-person role based in Bath, PA. You will respond to customer inquiries across phone, email, and live chat, provide product and policy information, and collaborate with departments to ensure satisfaction.

The position emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Knowledge of cigar products is a plus and a standard 9–5 or 10:30–7 shift may apply.

Qualifications

• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

CRM/Ticketing familiarity

Education

High school diploma or GED

Tools

CRM software

Job description

Brandshopper is seeking a customer service representative for an in-person role based in Bath, PA. You will respond to customer inquiries across phone, email, and live chat, provide product and policy information, and collaborate with departments to ensure satisfaction.

The position emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Knowledge of cigar products is a plus and a standard 9–5 or 10:30–7 shift may apply.