Customer Experience Specialist — Growth & Showroom Support

Regency Management Services; Chambersburg (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Recognition programs

Employee discount

Growth opportunities

Supportive team environment

Job summary

United Furniture in Chambersburg, PA is seeking a Customer Service Representative to deliver outstanding service in person and over the phone. You will input customer orders, handle payments, and ensure accurate deposits while upholding security and policy compliance.

Ideal candidates are computer-savvy, good multitaskers with strong interpersonal skills and a team-first attitude. Prior retail experience and bilingual abilities are a plus.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel).
• Strong cash handling skills.
• Ability to calculate figures including discounts, percentages, commissions.

Responsibilities

• Enter customer orders into the system accurately and completely
• Process payments to proper accounts
• Maintain security of cash and other legal tenders
• Prepare daily deposits in accordance with company policies and procedures
• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Schedule deliveries that are convenient for customers and in compliance with company procedures
• Maintain open orders and communicate order status with customers
• Complete daily reporting requirements
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
• Support the Office Manager with additional duties as needed

Skills

Verbal communication

Microsoft Office

Cash handling

Customer service

Analytical thinking

Problem solving

Judgment

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

United Furniture in Chambersburg, PA is seeking a Customer Service Representative to deliver outstanding service in person and over the phone. You will input customer orders, handle payments, and ensure accurate deposits while upholding security and policy compliance.

Ideal candidates are computer-savvy, good multitaskers with strong interpersonal skills and a team-first attitude. Prior retail experience and bilingual abilities are a plus.