In-Person CSR III — Benefits & Eligibility

AZ State Jobs; Chandler (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Affordable medical, dental, life, and短

Job summary

Arizona Department of Economic Security (DES) is hiring a Customer Service Representative 3 for the Chandler field office. The position requires interpreting and applying policy to determine customer needs for programs such as Nutrition Assistance, TANF, Medical Assistance, and other DBME-administered state programs.

This is an in-person, on-site role. You will assist customers in a fast-paced, face-to-face setting, resolve inquiries, and guide individuals on self-service options while

Qualifications

• Customer service practices and techniques.
• Administrative, office, and clerical procedures.
• English language for sentence structure, composition, content, spelling, and grammar.
• Program rules, regulations, policies and procedures, and computer systems.
• Problem resolution techniques using logic and reasoning.

Responsibilities

• Assist customers in a fast paced face-to-face setting while reviewing and entering information in various computer systems.
• Determine steps to follow in standard work to place customers in the workflow or provide resolution.
• Provide assistance, guidance, and instruction to customers on self-service options.
• Working under adverse conditions in a fast-paced environment which may involve interaction with irate or hostile customers.
• Responsible for providing case status updates to customers.
• Assist customers in uploading documents to their online account.
• Submitting changes and information received from the customer.
• Conducts a complete range of eligibility related customer service functions, which includes research, compiling information and analyze policies and procedures to resolve complex customer issues.
• Issue EBT Cards following established policy and procedures.
• Conducts a complete range of eligibility related customer service functions, which includes research, compiling information and analyze policies and procedures to resolve complex customer issues.

Skills

Active listening

Negotiation and problem resolution

Good written and oral communication

Time management & prioritization

Google Workspace

Identifying alternative solutions

Clerical duties & data entry

Job description

Arizona Department of Economic Security (DES) is hiring a Customer Service Representative 3 for the Chandler field office. The position requires interpreting and applying policy to determine customer needs for programs such as Nutrition Assistance, TANF, Medical Assistance, and other DBME-administered state programs.

This is an in-person, on-site role. You will assist customers in a fast-paced, face-to-face setting, resolve inquiries, and guide individuals on self-service options while