Benefits & Eligibility CSR 3 — Frontline Support

AZ State Jobs; Tempe (AZ); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

ASRS retirement

Paid vacation and sick time

Parental Leave—Up to 12 weeks

Job summary

Arizona Department of Economic Security (DES) is seeking a Customer Service Representative 3 for the Tempe Field Office. The role focuses on interpreting policy, assisting customers with programs like Nutrition Assistance and TANF, and guiding users through self-service options in person.

The position requires strong communication, data entry, and problem-solving abilities, working full-time on-site in Tempe, AZ. Applicants should be ready to commit to a 40-hour week in a fast-paced environment.

Qualifications

• Experience in delivering customer service and resolving inquiries.
• Ability to interpret policies and provide guidance to customers.
• Strong written and verbal communication skills.

Responsibilities

• Assist customers in a fast-paced in-person setting and enter data accurately.
• Determine steps in standard work to resolve inquiries and guide customers.
• Provide assistance and instruction on self-service options.
• Handle interactions with diverse customers in a timely manner.

Skills

Active listening

Communication

Problem solving

Time management

Google Workspace

Data entry

Tools

Google Workspace

Job description

Arizona Department of Economic Security (DES) is seeking a Customer Service Representative 3 for the Tempe Field Office. The role focuses on interpreting policy, assisting customers with programs like Nutrition Assistance and TANF, and guiding users through self-service options in person.

The position requires strong communication, data entry, and problem-solving abilities, working full-time on-site in Tempe, AZ. Applicants should be ready to commit to a 40-hour week in a fast-paced environment.