On-Site CSR III – Help Arizonans Thrive

Arizona Department of Administration; Tuba City (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Affordable medical, dental, and life保险

ASRS retirement benefits

10 paid holidays per year

Paid vacation and sick time

Parental Leave up to 12 weeks

Job summary

Department of Economic Security in Tuba City, Arizona is seeking a Customer Service Representative 3 to interpret and apply established policy for Nutrition Assistance, TANF, and Medical Assistance. This on-site role requires minimal supervision, strong customer service skills, and the ability to work with diverse programs.

The position involves assisting customers in person, resolving inquiries, and supporting eligibility determinations under tight deadlines.

Qualifications

• Knowledge of customer service practices and techniques.
• Administrative, office, and clerical procedures.
• Program rules, regulations, policies and procedures, and computer systems.
• Problem resolution techniques using logic and reasoning.
• English language for sentence structure, composition, content, spelling, and grammar.

Responsibilities

• Assist customers in a fast-paced face-to-face setting, entering information into computer systems.
• Determine steps in standard work to place customers in workflow or provide resolution.
• Provide guidance and instruction on self-service options.
• Interact with irate or hostile customers under pressure.
• Provide case status updates to customers.
• Assist customers in uploading documents to their online accounts.
• Submit changes and information received from customers.
• Issue EBT Cards following policy and procedures.
• Conduct eligibility-related research and analyze policies to resolve complex issues.

Skills

Active listening

Communication

Time management

Google Workspace

Identifying alternatives

Job description

Department of Economic Security in Tuba City, Arizona is seeking a Customer Service Representative 3 to interpret and apply established policy for Nutrition Assistance, TANF, and Medical Assistance. This on-site role requires minimal supervision, strong customer service skills, and the ability to work with diverse programs.

The position involves assisting customers in person, resolving inquiries, and supporting eligibility determinations under tight deadlines.