Field Office Customer Service Pro III

AZ State Jobs; Tucson (AZ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement benefits

Paid holidays

Paid vacation

Job summary

The Department of Economic Security (DES) is hiring a Customer Service Representative 3 in Tucson, AZ. This in-person, on-site role handles inquiries, reviews information in computer systems, and guides customers through programs like Nutrition Assistance, TANF, and Medical Assistance.

Join a team that values service, community, and teamwork. You will resolve inquiries, provide self-service guidance, and process eligibility-related tasks in a fast-paced environment with onsite locations in

Qualifications

• Customer service practices and techniques.
• Administrative, office, and clerical procedures.
• Program rules, regulations, policies and procedures, and computer systems.

Responsibilities

• Assist customers in a fast paced face-to-face setting while reviewing and entering information in various computer systems.
• Determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the inquiry.
• Provide assistance, guidance, and instruction to customers on use of self service options.
• Working under adverse conditions in a fast-paced environment which may involve interaction with irate or hostile customers.
• Responsible for providing case status updates to customers.
• Assist customers in uploading documents to their online account.
• Submitting changes and information received from the customer.
• Issue EBT Cards following established policy and procedures.
• Conducts a complete range of eligibility related customer service functions, which includes research, compiling information and analyze policies and procedures to resolve complex customer issues.

Skills

Active listening

Written & oral communication

Time management

Organizational skills

Google Workspace

Problem solving

Tools

Google Workspace

Job description

The Department of Economic Security (DES) is hiring a Customer Service Representative 3 in Tucson, AZ. This in-person, on-site role handles inquiries, reviews information in computer systems, and guides customers through programs like Nutrition Assistance, TANF, and Medical Assistance.

Join a team that values service, community, and teamwork. You will resolve inquiries, provide self-service guidance, and process eligibility-related tasks in a fast-paced environment with onsite locations in