In-Person Case Manager — Complex Litigation Support

Keller Postman LLC; Town of Florida (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Keller Postman LLC, a national law firm, seeks a Case Manager to support its complex litigation practice in Lake Mary, Florida. The role is full-time and in-person, five days a week in the office, serving as the primary contact for clients within a practice area and coordinating with the attorney team.

Responsibilities include gathering information from clients, reviewing documentation, communicating with clients via phone, email, and SMS, and assisting with discovery while refraining from

Qualifications

• 1-3 years related experience in customer or client services preferred.
• Associates or Bachelor’s Degree or equivalent experience preferred.

Responsibilities

• Regularly communicate with clients to request and review documentation related to the case.
• Respond to inbound phones, emails, and SMS to answer client questions.
• Conduct outbound phone calls, SMS, and emails with clients to gather required information to work up a client’s case.
• Perform data compilation, data cleanup, and QA on various types of data.
• Accurately file documents in the appropriate databases with all required information and notes.
• Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies.
• Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.
• Work collaboratively with a team on various overflow projects such as preparing for filings, hearings/trials, and depositions.
• Other duties as assigned.

Skills

Organizational skills

Communication

Empathy

Time management

Confidentiality

Multi-tasking

Microsoft Office

Education

Associate or Bachelor’s Degree

Tools

Microsoft Office

Word

Outlook

Excel

Job description

Keller Postman LLC, a national law firm, seeks a Case Manager to support its complex litigation practice in Lake Mary, Florida. The role is full-time and in-person, five days a week in the office, serving as the primary contact for clients within a practice area and coordinating with the attorney team.

Responsibilities include gathering information from clients, reviewing documentation, communicating with clients via phone, email, and SMS, and assisting with discovery while refraining from