In-Office Therapy Care Specialist — Specialty Pharmacy

Soleo Health; Morrisville (NC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave Options

Affordable Medical, Dental, & Vision

Company Paid Disability & Basic Life

HSA & FSA Options

Education Assistance Program

Job summary

Soleo Health is seeking a Therapy Care Specialist to support our specialty infusion pharmacy in Morrisville, NC. This role works under the supervision of a Pharmacist to oversee logistics of patient dispenses, care coordination, and data capture, with a focus on high quality patient outcomes.

The position is 100% in-office, full-time, Monday-Friday 8:30am-5pm CST, with duties including coordinating medication deliveries, communicating with physicians, and ensuring active insurance coverage.

Qualifications

• Prior experience in home infusion, compounding and/or specialty pharmacy required
• High School Diploma or equivalent
• Registered/Licensed Pharmacy Technician license required for the state of North Carolina in good standing
• PTCB/NHA Certification Preferred
• Prior experience scheduling patient refill deliveries, preferred experience with home infusion
• Prior customer service/patient services experience
• Basic to intermediate efficiency with Microsoft Excel, Word and Outlook (Experience with CPR+, Insight, Citus, Genesys, and Paylocity preferred)

Responsibilities

• Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery
• Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
• Run daily and weekly pharmacy reports as needed
• Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
• Send orders to physicians for signature
• Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level
• Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication
• Complete therapy specific training as required

Skills

Care coordination

Patient communication

Documentation

Education

High School Diploma or equivalent

Tools

CPR+

Insight

Citus

Genesys

Paylocity

Excel

Word

Outlook

Job description

Soleo Health is seeking a Therapy Care Specialist to support our specialty infusion pharmacy in Morrisville, NC. This role works under the supervision of a Pharmacist to oversee logistics of patient dispenses, care coordination, and data capture, with a focus on high quality patient outcomes.

The position is 100% in-office, full-time, Monday-Friday 8:30am-5pm CST, with duties including coordinating medication deliveries, communicating with physicians, and ensuring active insurance coverage.