Fiber Customer Experience Leader
Socket Fiber
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Socket Fiber in Missouri is seeking a Customer Service Manager to lead our residential and business support teams, ensuring exceptional customer experience and adherence to service standards.
You will oversee daily operations, monitor CSAT, NPS, FCR, and SLA metrics, collaborating with network operations, sales, and field teams, driving process improvements for faster resolutions and higher customer satisfaction.
Qualifications
- Strong leadership, coaching, and team-building skills.
Responsibilities
- Lead, coach, and develop a customer service team of reps and supervisors.
Skills
Tools
Job description
Socket Fiber in Missouri is seeking a Customer Service Manager to lead our residential and business support teams, ensuring exceptional customer experience and adherence to service standards.
You will oversee daily operations, monitor CSAT, NPS, FCR, and SLA metrics, collaborating with network operations, sales, and field teams, driving process improvements for faster resolutions and higher customer satisfaction.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
