In-Office Relationship Banker: Client Growth & Solutions

Bank of America Corporation; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Bank of America Corporation is seeking a customer-focused team member to engage clients in the lobby, educate them on self-service options, and process transactions. The role emphasizes accurate cash handling, deep client conversations, and connecting clients with banking solutions to meet financial goals.

You will work in a full-time in-office capacity in the Charlotte area, with weekend/extended hours as needed to serve diverse client needs and drive the client experience.

Qualifications

• Customer service focus with ability to educate clients on self-service banking.
• Willingness to work weekends and extended hours as needed.
• Experience with cash handling or teller duties preferred.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America Corporation is seeking a customer-focused team member to engage clients in the lobby, educate them on self-service options, and process transactions. The role emphasizes accurate cash handling, deep client conversations, and connecting clients with banking solutions to meet financial goals.

You will work in a full-time in-office capacity in the Charlotte area, with weekend/extended hours as needed to serve diverse client needs and drive the client experience.