In-Office Phone Banking & Customer Care Specialist

First National Bank; Southwest Harbor (ME); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonus plan

Job summary

First National Bank in Maine is hiring for a fulltime in-office position with a 40-hour work week. Earn $17–$19 per hour, with a bonus plan and benefits, and opportunities for professional development in a values-driven environment.

The role focuses on delivering high-quality customer service, selling bank products, and referring customers to the right specialists to meet goals. A strong emphasis on teamwork and confidentiality guides daily duties.

Qualifications

• Phone etiquette and customer service experience preferred
• High school diploma or equivalent
• Computer experience preferred
• Banking experience desirable

Responsibilities

• Provide world class customer service focused on customer retention, sales and service while answering inquiries and promoting bank products.
• Handle inbound/outbound customer contacts via phone, secure messaging, and email.
• Process requests using computerized systems following bank policies for identification, tracking and troubleshooting.
• Provide deposit and loan information regarding products, features, rates, terms and statements.
• Refer customers to appropriate bank personnel to meet referral goals.
• Cross-sell bank products over the phone to incoming callers.
• Be familiar with electronic services products and report suspicious activity as needed.
• Investigate and correct errors reported by customers and report unusual activity.
• Perform additional duties, including debit card maintenance and other tasks as needed.

Skills

Phone etiquette

Customer service

Education

High school diploma or equivalent

Tools

Computer experience

Job description

First National Bank in Maine is hiring for a fulltime in-office position with a 40-hour work week. Earn $17–$19 per hour, with a bonus plan and benefits, and opportunities for professional development in a values-driven environment.

The role focuses on delivering high-quality customer service, selling bank products, and referring customers to the right specialists to meet goals. A strong emphasis on teamwork and confidentiality guides daily duties.