In-Office Phone Banking & Customer Care Pro

First National Bank; Maine; On-site; USD 23,000 - 26,000; Full time

Job summary

First National Bank in Maine is hiring for a full-time, in-office position. You will provide high-quality customer service, sell bank products, and refer customers to the right departments. The role requires strong phone etiquette and a customer-focused mindset.

Typical duties include handling calls, processing requests, and assisting with deposits and loan information. A favorable work environment and opportunities for growth are highlighted in the posting.

Qualifications

• Phone etiquette and Customer service experience preferred
• High school diploma or equivalent
• Computer experience preferred
• Banking experience desirable

Responsibilities

• Provide world class customer service focused on retention, sales and service while answering inquiries and promoting products and services.
• Handle inbound/outbound customer contacts via phone, secure messaging, and email.
• Process requests using computerized systems following bank policies for identification, tracking, and troubleshooting.
• Provide deposit and loan information regarding features, rates and terms.
• Refer customers to appropriate bank personnel to meet referral goals.
• Cross-sell bank products over the phone to incoming callers.
• Familiarize with electronic services products and report unusual activity.
• Investigate and correct errors reported by customers with management support.

Skills

Phone etiquette

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Argo-Harland Clarke

Banno conversations

Job description

First National Bank in Maine is hiring for a full-time, in-office position. You will provide high-quality customer service, sell bank products, and refer customers to the right departments. The role requires strong phone etiquette and a customer-focused mindset.

Typical duties include handling calls, processing requests, and assisting with deposits and loan information. A favorable work environment and opportunities for growth are highlighted in the posting.