In-Office Personal Banker: Grow Relationships & Loyalty

PNC; Stow (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical & prescription coverage

Dental & vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Educational assistance

Wellness program

Job summary

PNC in Stow, OH is seeking a Personal Banker to grow the branch's customer base and deepen financial relationships. You will engage customers with proactive service and sales conversations, guiding them to the right PNC solutions and building loyalty through personalized care.

This in-office role emphasizes customer focus, risk awareness and compliance. Candidates typically have 3+ years in banking or financial services, no specific degree required, and a willingness to learn the full range of

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Multiple Priorities

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC in Stow, OH is seeking a Personal Banker to grow the branch's customer base and deepen financial relationships. You will engage customers with proactive service and sales conversations, guiding them to the right PNC solutions and building loyalty through personalized care.

This in-office role emphasizes customer focus, risk awareness and compliance. Candidates typically have 3+ years in banking or financial services, no specific degree required, and a willingness to learn the full range of