In-Office Personal Banker: Elevate Customer Wealth

Fairygodboss; Elgin (IL); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC is seeking a Personal Banker to join the Retail Banking team at the Elgin South Branch in Elgin, IL. The role focuses on acquiring and deepening the branch customer base, delivering proactive sales conversations, and enhancing customer loyalty through PNC solutions and ecosystem partnerships.

Based in-office, the position emphasizes risk-aware service, privacy, and adherence to policies while providing a differentiated customer experience and opportunities for revenue growth within wallet

Qualifications

• Associates or equivalent degree with related experience.
• 3+ years experience in banking or related role.
• Strong sales and customer service skills.
• Ability to identify opportunities and upsell.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Creates customer loyalty and grows customer share of wallet by educating on options and leveraging partnerships.
• Applies knowledge to identify and solve customer problems while managing risk and maintaining branch operations accuracy.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC is seeking a Personal Banker to join the Retail Banking team at the Elgin South Branch in Elgin, IL. The role focuses on acquiring and deepening the branch customer base, delivering proactive sales conversations, and enhancing customer loyalty through PNC solutions and ecosystem partnerships.

Based in-office, the position emphasizes risk-aware service, privacy, and adherence to policies while providing a differentiated customer experience and opportunities for revenue growth within wallet