In-Office Optician: Patient-First Eyewear Expert

Medical Eyeglass Center, Inc.; Saint Augustine (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Medical Eyeglass Center, Inc. is seeking an Optician in Saint Augustine, Florida to join our team. You will play a key role in operating the optical dispensary, delivering outstanding service, and collaborating with patients and clinic staff.

The position emphasizes technical eyewear expertise, patient care, and accuracy in processing orders, with opportunities to assist with promotions and inventory management.

Qualifications

• Friendly, professional, patient-focused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Eyewear fitting, adjustments, and repairs or willingness to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with ability to build relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and continuous learning.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders for timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keep displays organized and stocked.
• Review daily patient schedules to anticipate volume and insurance eligibility.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Eyewear fitting

Customer service

Sales skills

Time management

Communication

Organization

Education

RDO/LDO license desirable

Tools

MS Excel

Insurance portals

Job description

Medical Eyeglass Center, Inc. is seeking an Optician in Saint Augustine, Florida to join our team. You will play a key role in operating the optical dispensary, delivering outstanding service, and collaborating with patients and clinic staff.

The position emphasizes technical eyewear expertise, patient care, and accuracy in processing orders, with opportunities to assist with promotions and inventory management.