In-Office Dispatch Coordinator (ServiceTitan & Tech Ops)

Hope Plumbing; Indianapolis, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Hope Plumbing in Indianapolis, IN is seeking a full-time Dispatch Supervisor to coordinate Drain Technicians and manage daily dispatch operations. The standard shift is 7:30 AM – 4:00 PM, Monday through Friday, with a mandatory 30-minute unpaid lunch break.

The position is based in the office unless pre-approved for remote work, and you’ll serve as the primary contact for technicians throughout the day. Responsibilities include scheduling, monitoring progress in ServiceTitan, communicating with

Qualifications

• 1 year dispatching experience preferred.
• Familiarity with ServiceTitan or similar CRM software.
• Strong communication and organizational skills.

Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately
• Monitor technician progress and job status using dispatch software (ServiceTitan)
• Communicate with customers regarding service windows, delays, or updates
• Adjust scheduling in real time based on emergencies, cancellations, or technician availability
• Maintain accurate, up-to-date job board organization and work order documentation
• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
• Log job details and customer communications in ServiceTitan
• Serve as primary contact for technicians throughout the day
• Additional duties as assigned by management

Skills

Dispatching

CRM software

Communication

Time management

Tools

ServiceTitan

Job description

Hope Plumbing in Indianapolis, IN is seeking a full-time Dispatch Supervisor to coordinate Drain Technicians and manage daily dispatch operations. The standard shift is 7:30 AM – 4:00 PM, Monday through Friday, with a mandatory 30-minute unpaid lunch break.

The position is based in the office unless pre-approved for remote work, and you’ll serve as the primary contact for technicians throughout the day. Responsibilities include scheduling, monitoring progress in ServiceTitan, communicating with