IN OFFICE Customer Service Representative & Administrative Assistant

Mr. Electric LLC; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative & Administrative Assistant to enhance customer experiences and manage administrative tasks. This role is perfect for someone who thrives in a collaborative environment, enjoys interacting with clients, and possesses strong organizational skills. You will be responsible for scheduling jobs, coordinating with service technicians, and ensuring accurate record-keeping. Join a supportive team that values your contributions and offers robust training to help you grow in your career. If you're detail-oriented and eager to learn, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Qualifications

• 2+ years of experience in administrative or customer service roles.
• Strong written and verbal communication skills are essential.

Responsibilities

• Answer customer calls and schedule jobs according to their needs.
• Perform data entry and maintain accurate records of customer interactions.

Skills

Communication Skills

Organizational Skills

Customer Service

Data Entry

Multitasking

Education

2+ years of administrative or customer service experience

Tools

Data Entry Tools

Job description

Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant

Job Description

Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives?

Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?

If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!

Why You Should Join Our Team

We Invest in You - We offer robust training to help you grow your skills and provide resources to support your success.

We Collaborate with You - You’ll work closely with our team and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You - We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.

Your Responsibilities

As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.

Customer Service Responsibilities

• Answer customer calls and schedule jobs according to their needs.
• Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
• Follow up with customers to address unsold work and ensure all concerns are resolved.

Administrative Responsibilities

• Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
• Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
• Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
• Help maintain office organization and supplies.
• Take supplies to Service Professional’s in field as necessary.

How We Measure Success

• Customer Satisfaction - Deliver an outstanding customer experience by communicating effectively and building trust.
• Operational Efficiency - Prompt and detailed scheduling of calls, ensuring smooth team operations.
• Administrative Accuracy - Maintain organized and accurate records to support business needs.

What Makes You a Good Fit

• You enjoy working in a positive, collaborative environment.
• You are detail-oriented and professional in all aspects of your work.
• You are comfortable using technology and data entry tools.
• You have strong communication skills and excel at building relationships.
• You are adaptable, eager to learn, and open to feedback.

Job Requirements

• 2+ years of administrative or customer service experience is preferred
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Valid driver’s license & reliable transportation to office in Concord

Pay and Benefits

• Starting pay: $14-$18 per hour, depending on experience
• Benefits, including Medical, Dental, Vision, Paid Time Off

If you’re ready to take the next step in your career and join a team where you’re valued and can grow, APPLY TODAY!