Virtual Customer service Agent

Advanced Professionals, LLC; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A staffing agency is seeking dedicated Virtual Customer Service Agents for remote positions. Candidates will provide exceptional customer service, managing inquiries and ensuring client satisfaction. Ideal for individuals who thrive in fast-paced environments and possess strong communication skills. Flexible hours available.

Qualifications

• Previous experience in client services or customer support preferred.
• Strong communication skills in English; bilingual abilities are a plus.

Responsibilities

• Respond to incoming calls from customers, addressing inquiries and resolving issues.
• Document customer interactions in our computerized system.

Skills

Communication

Problem-Solving

Customer Support

Job description

Advanced Professionals, LLC North Carolina, United States

5 days ago Be among the first 25 applicants

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Virtual Customer service Agents needed, working through a 3rd party platform

Training can vary from 2-4 weeks and is UNPAID

Background check is $30 and has to be paid by YOU on platform.

$25 training certification Fee has to be paid by YOU on Platform, our agency will reimburse the Fee after working 100 hours of paid time.

This is a staffing agency... Virtual Customer service Agents needed.. REMOTE POSTION!

If interested submit application to Advancedprofessionals.org

Overview

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. This position is ideal for individuals who thrive in a fast-paced environment and possess strong interpersonal skills.

Duties

• Respond to incoming calls from customers, addressing inquiries and resolving issues promptly.
• Provide accurate information regarding products and services to enhance customer understanding.
• Maintain a positive attitude while managing customer interactions, ensuring a high level of client satisfaction.
• Document customer interactions in our computerized system to track issues and resolutions.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Follow up on customer inquiries as necessary, ensuring all concerns are addressed effectively.
• Utilize phone etiquette skills to maintain professionalism during all interactions.

Requirements

Staffing agency, hiring for multiple clients

Certification classes beginning soon

Pick your own hours! True Flexibility

Equipment requirement:

A desktop or laptop computer (no Chromebooks or tablets)

Wired internet connection (no Wi-Fi)

USB headset with microphone

Operating System: Windows 10 or 11 (some clients may support Mac on a limited basis)

Functional webcam (for training, if required)

Minimum RAM: 4 GB (8 GB recommended)

Updated antivirus software and secure firewall

Quiet, distraction-free work environment

Pick your own hours! True Flexibility

Must Have Clean background-No criminal history

• Previous experience in client services or customer support is preferred.
• Strong communication skills in English; bilingual or multilingual abilities are a plus.
• Proficient typing skills with the ability to navigate computerized systems efficiently.
• Excellent phone etiquette, demonstrating patience and empathy when dealing with customers.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering solutions that meet customer needs.
• A commitment to maintaining confidentiality and professionalism at all times.

Join us in delivering outstanding service and making a positive impact on our customers' experiences!

Job Type: Contract

Pay: $10.00 - $13.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Application Question(s):

MUST reside in one of the following states: AK, AL, AR, AZ, DE, FL, GA, HI, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NV, NM, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, WY

Work Location: Remote

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

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