In-Office Customer Experience Specialist | $20-25/hr

Midland Scientific Inc; San Antonio (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

Midland Scientific Inc. in San Antonio, TX is seeking a Customer Experience Representative to be the voice of our brand. This fully in-person role delivers exceptional service across phone and email channels, helping customers with inquiries, orders, and product information.

You will collaborate with internal teams, document interactions, and seek improvements to enhance the overall customer experience while maintaining a friendly, professional demeanor.

Qualifications

• Education: High school diploma or equivalent; Bachelor's degree preferred in Science or Communications.
• Experience: 1-3 years in Customer Service preferred; lab product knowledge is a plus.
• Proficiency with Microsoft Office and internet research; adaptability to new systems.

Responsibilities

• Serve as the first point of contact for customer via phone and email.
• Resolve customer inquiries, issues, and complaints promptly and professionally.
• Enter customer orders into the ERP system.
• Provide accurate information about products, services, policies, and procedures.
• Collaborate with internal teams to meet customer needs.
• Document customer interactions to help improve processes and products.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Maintain a positive, empathetic, and professional attitude toward customers.

Skills

Active listening

Oral communication

Written communication

Conflict resolution

Customer orientation

Detail oriented

Time management

Working under pressure

Organization

Education

High school diploma or equivalent

Bachelor's degree in Science or Communications

Tools

Microsoft Office

Job description

Midland Scientific Inc. in San Antonio, TX is seeking a Customer Experience Representative to be the voice of our brand. This fully in-person role delivers exceptional service across phone and email channels, helping customers with inquiries, orders, and product information.

You will collaborate with internal teams, document interactions, and seek improvements to enhance the overall customer experience while maintaining a friendly, professional demeanor.