Customer Experience Specialist — In-Office

Midland Scientific, Inc.; Davenport (IA); On-site; USD 40,000 - 58,000; Full time

Job summary

Midland Scientific, Inc. seeks a Customer Experience Representative to be the voice of the brand, delivering friendly, accurate service across phone and email channels in a fully in-person setting.

The role runs 8:30-5, M-F, with an hourly rate of $20-$25 and a total rewards package up to $46,000-$58,000 annually. Proficiency in Microsoft Office and ERP systems is preferred to support order processing and customer communication.

Qualifications

• Accurate and thorough in tasks.
• Active listening to understand customer needs.
• Strong analytical and problem-solving abilities.
• Clear oral communication with customers.
• Proficient written communication.
• Skilled in resolving conflicts with customers.
• Customer-focused with a service mindset.
• Attention to detail in all interactions.
• Energetic and able to maintain pace.
• Friendly demeanor with customers and coworkers.
• Well-organized, systematic approach to tasks.
• Ability to solve problems and identify solutions.
• Ability to build relationships with customers and teams.
• Self-motivated and able to work independently.
• Effective time management to meet deadlines.
• Maintain composure under pressure.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Resolve inquiries, issues, and complaints promptly and professionally.
• Enter customer orders into the ERP system.
• Provide accurate information on products, services, policies, and procedures.
• Collaborate with internal teams to meet customer needs.
• Document customer interactions to improve processes and products.
• Identify opportunities to enhance the customer experience.

Skills

Accuracy

Active Listening

Analytical Skills

Oral Communication

Written Communication

Conflict Resolution

Customer Orientation

Detail Orientation

Energetic

Friendly

Organized

Problem Solving

Relationship Building

Self-Motivated

Time Management

Working Under Pressure

Education

High school diploma or equivalent

Bachelor's degree in Science or Communications

Tools

Microsoft Office

ERP system

Job description

Midland Scientific, Inc. seeks a Customer Experience Representative to be the voice of the brand, delivering friendly, accurate service across phone and email channels in a fully in-person setting.

The role runs 8:30-5, M-F, with an hourly rate of $20-$25 and a total rewards package up to $46,000-$58,000 annually. Proficiency in Microsoft Office and ERP systems is preferred to support order processing and customer communication.