In-Office Customer Experience Specialist Earn Up to $58k

Midland Scientific Inc.; Davenport (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Midland Scientific Inc. is hiring a Customer Experience Representative in Davenport, IA. This in-person role focuses on delivering excellent service across multiple channels and ensuring customer satisfaction.

You will handle inquiries, enter orders into our ERP system, and collaborate with internal teams to meet customer needs while maintaining a positive, professional demeanor throughout the day.

Qualifications

• Education and experience aligned with customer service roles.
• Strong communication and problem-solving skills are essential.
• Proven ability to handle inquiries, information accuracy, and timeliness.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Resolve customer inquiries, issues and complaints promptly and professionally.
• Enter customer orders into the ERP system.
• Provide accurate information about products, services, policies, and procedures.

Skills

Active listening

Analytical skills

Oral communication

Written communication

Conflict resolution

Customer orientation

Detail orientation

Time management

Working under pressure

Self-motivated

Education

High school diploma or equivalent

Bachelor's degree in Science or Communications

Tools

Microsoft Office

ERP systems

Data entry

Job description

Midland Scientific Inc. is hiring a Customer Experience Representative in Davenport, IA. This in-person role focuses on delivering excellent service across multiple channels and ensuring customer satisfaction.

You will handle inquiries, enter orders into our ERP system, and collaborate with internal teams to meet customer needs while maintaining a positive, professional demeanor throughout the day.