In-Office Client Service Rep for HVAC & Plumbing

(EDO) Entertainment Data Oracle, Inc.; Brea (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick leave

Positive work environment

Job summary

EDO Entertainment Data Oracle, Inc. is seeking a diligent Customer Service Representative for its Brea office. This role involves managing a high volume of calls, providing solutions to client concerns, and documenting interactions accurately.

Ideal candidates will have 3–5 years of experience in a call center and possess strong communication skills. The position offers competitive pay, performance bonuses, medical benefits, and opportunities for career growth.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while multitasking.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Quickly identify client needs and provide solutions.
• Accurately document client interactions.

Skills

Strong communication skills

Problem-solving

Customer service skills

Bilingual (Spanish)

Tools

Microsoft Suite

Service Titan

Job description

EDO Entertainment Data Oracle, Inc. is seeking a diligent Customer Service Representative for its Brea office. This role involves managing a high volume of calls, providing solutions to client concerns, and documenting interactions accurately.

Ideal candidates will have 3–5 years of experience in a call center and possess strong communication skills. The position offers competitive pay, performance bonuses, medical benefits, and opportunities for career growth.