In-Office Client Experience Lead

Golden Reserve, LLC; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Life Insurance

Generous time off policy

Job summary

Golden Reserve, LLC is seeking an experienced Regional Client Administrator (RCA) to oversee its Pittsburgh, Pennsylvania locations. The RCA blends receptionist and office manager duties, operating as a vital part of sales and operations teams.

Responsibilities include client communications, regional office operations, filing systems, and delivering world-class client service. The role is in-office with standard hours and overtime as needed, offering a competitive salary and comprehensive

Qualifications

• Two or more years of administrative support experience, including phone support.
• Expertise in Microsoft Office, including Teams.
• Excellent grammar, spelling, proofreading and communication skills.
• GRIT and ownership in delivering world-class client service.

Responsibilities

• Handle all incoming and outgoing client communication and correspondence (phones, digital and traditional postage).
• Manage all internal operational aspects of the region's offices (inventory and client experience).
• Maintain client filing system and related records.
• Provide world-class client service as a visible face of Golden Reserve.

Skills

Client communication

Phone support

Grammar & proofreading

Tools

Microsoft Office including Teams

Job description

Golden Reserve, LLC is seeking an experienced Regional Client Administrator (RCA) to oversee its Pittsburgh, Pennsylvania locations. The RCA blends receptionist and office manager duties, operating as a vital part of sales and operations teams.

Responsibilities include client communications, regional office operations, filing systems, and delivering world-class client service. The role is in-office with standard hours and overtime as needed, offering a competitive salary and comprehensive