In-Office Claims Support Associate (Elgin)

Sedgwick Claims Management Services Ltd; Elgin (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

PTO

Disability and life insurance

Employee assistance program

Flexible spending account / Health-soc

Job summary

Sedgwick is seeking a Service Center Associate for our in-office location in Elgin, Illinois. You will handle ~40-70 inbound calls daily, document claims, and guide customers with empathy to resolve issues on first contact.

The role requires a high school diploma and strong communication skills, with typing around 35 WPM, in a fast-paced team environment. Competitive hourly pay of $17.50, standard benefits package including medical, dental, vision, 401k with match, PTO and more.

Qualifications

• High school diploma or GED required.
• One year of clerical or customer service experience.
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Good customer service skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
• Contacts the customer by telephone, written correspondence, and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
• Communicates clearly and professionally with the customer by telephone.
• Makes informed decisions within the parameters of our obligations.
• Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.
• Ability to type 35 words per minute (WPM).
• Participates in and maintains a quality service culture within the Customer Service Team.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Skills

Customer service

Communication skills

Teamwork

Typing 35 WPM

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Service Center Associate for our in-office location in Elgin, Illinois. You will handle ~40-70 inbound calls daily, document claims, and guide customers with empathy to resolve issues on first contact.

The role requires a high school diploma and strong communication skills, with typing around 35 WPM, in a fast-paced team environment. Competitive hourly pay of $17.50, standard benefits package including medical, dental, vision, 401k with match, PTO and more.