In-Office Claims Care Specialist

Sedgwick; Elgin (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Paid Time Off

Disability insurance

Life insurance

Employee assistance

FSA/HSA

Other voluntary benefits

Job summary

Sedgwick, Elgin, Illinois, is seeking a Service Center Associate to handle calls related to multiple lines of business. The position is in-office in Elgin with typical hours from 9:00 am–5:30 pm or 10:30 am–7:00 pm, at a rate of $17.50 per hour.

Primary duties include guiding claim processes, logging accurate information, and communicating with customers by phone or written channels. A high school diploma or GED is required, with about one year of clerical or customer service experience

Qualifications

• High school diploma or GED required.
• One year of clerical or customer service experience preferred.
• Excellent communication and PC literacy.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
• Contacts the customer by telephone, written correspondence, and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
• Communicates clearly and professionally with the customer by telephone.
• Makes informed decisions within the parameters of our obligations.
• Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.
• Ability to type 35 words per minute (WPM).
• Participates in and maintains a quality service culture within the Customer Service Team.

Skills

Communication

PC Proficiency

Customer Service

Organization

Interpersonal Skills

Team Player

Performance Standards

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick, Elgin, Illinois, is seeking a Service Center Associate to handle calls related to multiple lines of business. The position is in-office in Elgin with typical hours from 9:00 am–5:30 pm or 10:30 am–7:00 pm, at a rate of $17.50 per hour.

Primary duties include guiding claim processes, logging accurate information, and communicating with customers by phone or written channels. A high school diploma or GED is required, with about one year of clerical or customer service experience