In-Office Banking Support Specialist — Customer Care

Nicolet Bank; Florida; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is hiring a Customer Support Associate for an in-office role in Florida. The role handles calls and online inquiries, supports customers with banking services, and promotes bank products.

The position features a rotating 8-hour shift starting as early as 6:45am and ending by 6:00pm, with one Saturday every 3-4 weeks from 7:30am-12:00pm. The candidate should have a high school diploma, 1–3 years in bank customer service, and strong communication skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal abilities for customer interactions.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls via Call Center and direct inquiries to the right bank contact.
• Promote and sell additional bank products and services to customers and coworkers.
• Assist customers with online/mobile banking, cards, transfers, and account inquiries.
• Support internal users with password resets and system functionality.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent & teamwork

Phone presence

Education

High School diploma or equivalent

Job description

Nicolet National Bank is hiring a Customer Support Associate for an in-office role in Florida. The role handles calls and online inquiries, supports customers with banking services, and promotes bank products.

The position features a rotating 8-hour shift starting as early as 6:45am and ending by 6:00pm, with one Saturday every 3-4 weeks from 7:30am-12:00pm. The candidate should have a high school diploma, 1–3 years in bank customer service, and strong communication skills.