Banking Support Specialist — In-Office, Rotating Hours

Nicolet National Bank; Town of Howard (WI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

PTO & 11 1/2 paid holidays

Zusammenfassung

Nicolet National Bank is seeking a Customer Support Associate to handle banking inquiries by phone and online, developing customer relationships and assisting with account services and sales. This in-office role requires a rotating schedule and strong communication skills.

You will support online/mobile banking, debit/credit card questions, and transfers while promoting bank products. Teamwork and adherence to policies are essential to success.

Qualifikationen

• High School diploma or equivalent.
• Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.
• Must work both independently and be a team player.
• Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
• Position requires judgment, tact and on-the-spot decision making.
• Effective verbal and written communication skills and strong interpersonal skills.
• 401(k) with a company match.
• PTO & 11 1/2 Paid Holidays.

Aufgaben

• Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
• Assist internal customers with various network and software password resets and functionality.
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
• Maintain and orders department supplies and equipment.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Perform all other duties as assigned.

Kenntnisse

Customer service

Verbal & written communication

Team player

Attention to detail

Ausbildung

High School diploma or equivalent

Tools

PC proficiency

Banking software basics

Jobbeschreibung

Nicolet National Bank is seeking a Customer Support Associate to handle banking inquiries by phone and online, developing customer relationships and assisting with account services and sales. This in-office role requires a rotating schedule and strong communication skills.

You will support online/mobile banking, debit/credit card questions, and transfers while promoting bank products. Teamwork and adherence to policies are essential to success.